Please follow the instructions below for upgrading the firmware on your RAMOS ULTRA base unit. Please always try to use the web interface when upgrading the firmware on the units. If you are unable to access the web interface or the unit is stuck in safe mode (LED's rotating counter clock wise), first let the unit sit for 30 minutes, it should boot back to normal mode. If it does not please see below for trouble shooting steps. FIRMWARE UPGRADE STEPS: Go to the Settings page then >> System Administrator >> System Maintenance >> System Firmware Upgrade Click on the "Upgrade" button, this will reboot the unit into "safe" mode, or "upgrade" mode. After the unit has booted in the "safe" mode, you can then again click on the "Upgrade" button on the next screen to continue with the upgrade. Note: If you were having problems with the unit and have already made a backup copy of your configuration, then you can try setting the "System Maintenance" command setting to "Clear All User Data and Restore Original Settings" After clicking Next, you can browse to the firmware update file (xxxxxx.bin) and click on the "Upgrade" button on the Firmware Upgrade screen. After clicking the Upgrade button, the unit will appear to sit and do nothing, please be patient. If you can see the "Elapsed Time" is still running and in the lower left hand corner of your browser you will see the "Sending Request" notices this means the first half of the update process is working properly. The second half of the update will begin in roughly 7 to 10 minutes. This will show the upgrade process bar and the percentage that has completed. You will notice the RED sensor LED's on the front of the unit will be moving from left to right very quickly. When the unit finishes updating, it will boot back to normal mode and the web interface will refresh back to normal after roughly 3 minutes. You can check to be sure the unit has been upgraded by checking the version on the Settings Page >> General >> System Description TROUBLE SHOOTING If power is lost to the unit during the upgrade or the upgrade does not complete for some reason, or it is stuck in safe mode, then please try the following; SPECIAL NOTE: The reset switch on the back of the unit will not reset the unit. This switch performs the following functions; Press it once to announce the units IP address. Press and hold it in for 7 seconds will disable password checking on the unit. Press and hold it in for 12 seconds will boot the unit into safe mode, or firmware upgrade mode (LED's circling in a counter clockwise motion). Getting the unit unstuck or back to normal mode; #1. Power OFF your device. #2. Connect your RAMOS ULTRA via crossover cable directly to your computer's network interface card. #3. Reconfigure your network interface card's TCP/IP settings (IP Address: 192.168.0.2, Subnet Mask: 255.255.255.0, Default Gateway and DNS: Leave them blank) #4. Make sure that firewall programs are temporarily turned OFF or make an exception for InuxIPSet 6.0.0.exe. #5. Run InuxIPSet 6.0.0.exe which can be downloaded from this link here: http://download.conteg.com/RAMOS/ULTRA/FW/lnuxIPSet6.0.0.exe #6. Click the "Firmware Upgrade" option mode in the InuxIPSet. #7. While pressing and holding in the reset button, power ON the unit. Remember not to let go until you see the text in the InuxIPSet (Received a request of 'kernel-pxa.img' from 192.168.0.100). #8. Check the Link LED. It should turn ON. Wait for the green bar to appear in the InuxIPSet after a minute or two. #9. Click on this bar to access the device's web interface and start uploading the new firmware to the unit. Note: If your web browser displays "404 not found" or "page cannot be displayed" errors then try pasting http://192.168.0.100/index2.html directly to your browser's address bar. If you still have a problem with the upgrade or the unit please contact CONTEG support at presales@conteg.com